Lorley Musiol, the new Director of Residences at the Four Seasons in Austin, captures an important intangible about downtown condo life when she states that “this is only a building. It’s going to take personality and a staff I’m hand-picking to make that building come to life.”
One of the things that is hardest to quantify about a new building is the quality of the service. Training staff to connect with residents, to be personable yet professional, and to meet every residents’ random and unpredictable needs and desires without disappointing is hard. This is what the Four Seasons is good at — and something that other projects will have a tough time duplicating.
For example, the Four Seasons Residences will keep a photo database of frequent visitors so they can greet them by name. That is impressive. And of course they will also keep a database on residents to track their preferences.
Lorley Musiol and the Austin Four Seasons were featured in an interesting article in Austin360 which details at length the project’s focus on service:
The word “no” does not exist in Lorley Musiol’s vocabulary.
As a hotel concierge for 23 years, 16 of them at Four Seasons hotels including Austin’s, she has dealt with the most persnickety of guests. Never, she says, has a request gone unfulfilled. She has thrown a birthday party for an 18-year-old Saudi prince at 2 a.m. at the Los Angeles’ Beverly Wilshire Hotel on short notice. She has spelled “Marry me” in rocks outside Las Vegas so a skydiving couple could see it. She has enrolled as a student at the University of Las Vegas in order to check out architecture books that Michael Jackson wanted.
“I always find a way,” she says over coffee on the terrace outside the hotel’s Trio restaurant. “There is no intimidation.”
If Musiol, 56, sounds like she has a Superwoman complex, it’s because her job has required it. And she’ll soon need to ramp up the can-do attitude, if that’s possible, because sometime around Memorial Day weekend, Four Seasons Residences will open and she will be its Director of Residences. She’ll manage the building and staff and make sure that every resident’s wish is granted.
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